Shipping Policy:

Thank you for shopping with us. Please read our shipping policy carefully to understand how we process and deliver your orders.

Order Processing & Dispatch

• All confirmed orders are processed and dispatched within 48 working hours from the time of order confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeline

• Once dispatched, orders are typically delivered within 5 to 7 working days, depending on the delivery location.

• Delivery timelines may vary based on courier partner operations, destination, and external factors beyond our control.

Order Cancellation

• Orders cannot be cancelled once they are placed and confirmed by the customer.

• We recommend reviewing your order details carefully before completing the purchase.

Refunds

• Approved refunds will be processed using the original payment method used at the time of placing the order.

• Refunds are generally credited within 7 to 15 working days, depending on your bank or payment gateway processing time.

Delivery Delays

• Delivery may be delayed due to unavoidable or unforeseen circumstances, including but not limited to:

  • Natural conditions

  • Regional restrictions

  • Courier service disruptions

• In cases where the delivery location is outside the serviceable area of our courier partners, delivery timelines may be extended or alternative arrangements may be required.

Address & Contact Details

• Customers are responsible for providing complete and accurate delivery addresses and a valid contact number at the time of placing the order.

• If the address provided is incorrect or incomplete, successful delivery will depend on coordination between the customer and the delivery personnel via the provided contact details.

Delivery Attempts

• Our courier partners will attempt delivery up to two (2) times.

• If delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Unreachable or invalid contact number
    the order may be returned to origin or held as per courier partner policies.

Important Note

We strive to ensure timely and safe delivery of all orders; however, delivery timelines are estimated and not guaranteed.